Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn. If you experience the above problems, please contact us, and send us relative pictures for checking, once confirmed, we will provide discounts off your next order or partial refund or provide reshipping service after our after-sale customer service agreed.
We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us, and our customer service will reply to you within 24 hours. Once our after-sale customer service confirmed the problem, we will offer the relative solutions to your problems. Before our customer receive their order, we have the right to dismiss the claim or return request that submitted by the customer who has not contacted with us firstly.
For returned packages, we will notify customers via e-mail once we have received returned packages and directly arrange refund to our customer. Customers can reply us via e-mail to know reshipment or ask for the refund.
- 1. Please contact us within 30 days after the package delivered.
- 2. We do not accept returned items that were sent back by you directly without checking with us first.
- 3. Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
- 4. Please note that all returned items must be in good condition and won’t affect the second sale.
- 5. Contact us before you return the package to get the shipping address or other details. We can only issue the refund when we get the package back. We will notify you by e-mail at that time.
- 6. Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
- 7. No exchange or return on promotional items or items on sale.
- 8. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Phi Phi Store.
1. Items received within 30 days
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.
Note: Please contact our customer service to ensure the right return address. We will not be responsible for refund if the item is returned to the wrong address.